❯Refund & Cancellation Policy

Both of our paid subscriptions — Mirafold Pro and Mirafold Chat — come with a free trial so you can try them before you pay. This page explains how the trial, cancellation, and refunds work. It applies to both, and says so wherever they differ.

1.Try before you pay: the 7-day free trial

Every paid subscription starts with a 7-day free trial — Mirafold Pro on either the monthly or annual plan, and Mirafold Chat on its monthly plan. We collect your payment details when you sign up, but we do not charge them during the trial: you pay $0 that day. If you cancel before the trial ends, you are never charged. If you do not cancel, the first charge falls on day 8. Because the trial lets you evaluate the full product at no cost, it takes the place of a money-back guarantee.

2.Cancel any time

You can cancel your subscription at any time. For Mirafold Pro you can do it from inside the product itself — open the connect-a-device card and choose “manage subscription,” from the billing link in your Paddle receipt, or by emailing support@mirafold.com. Its in-app flow schedules cancellation for the period end, and the same card lets you undo that scheduled cancellation. For Mirafold Pro:

• Your subscription stays active through the end of the period you have already paid for.
• It then lapses — you are not charged again.
• Unused time is not pro-rated or refunded. For an annual plan, cancelling mid-year means you keep access until the year ends, but the remaining months are not refunded — which is exactly why we offer the free trial before the annual charge.

For Mirafold Chat, cancelling works the same way and can be done at any time from the billing portal linked in your Paddle receipt emails, or by emailing support@mirafold.com. Cancelling during the 7-day trial costs you nothing at all.

3.Refunds

Because of the free trial and cancel-anytime model above, subscription charges are generally non-refundable once billed. We do not offer pro-rated refunds for unused time.

That said, we want you treated fairly. If you were charged in error, were charged despite a technical failure that prevented you from using the product you paid for, or believe there are genuinely exceptional circumstances, contact us at support@mirafold.com and we will look into it in good faith.

4.Payments and refunds are processed by Paddle

Payments for Mirafold Pro and Mirafold Chat are currently handled by our merchant of record, Paddle. Any refund that is issued is returned to your original payment method through Paddle. You can raise a billing or refund request through Paddle (using the links in your receipt) or by emailing support@mirafold.com.

5.Contact

Questions about billing, cancellation, or a refund? Email support@mirafold.com or see the contact page.

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